Refund policy

SHIPPING
Choose your shipping speed at checkout. Once your order ships, you'll get tracking so you know exactly when it's landing.

 

RETURNS
Refunds are available only on unopened or damaged items. To start a return, email us at info@cascadesups.com within 30 days of receiving your order. Approved returns are subject to a 10% restocking fee, deducted from your refund.

To start a return, you can contact us at info@cascadesups.com. 

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@cascadesups.com.

 

DAMAGED ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, at no cost to you. 

 

SUBSCRIPTIONS
To skip a shipment or cancel your subscription, make the change at least 1 day before your renewal date. Changes made after that won't take effect until the following cycle.

 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cascadesups.com.